Frequently asked questions about your data
Yes. Log into your account, open Settings, tap Privacy & Data and select Download My Data. We'll compile your full profile—name, contact details, payment history and game logs—into a file you can review or save. The report typically arrives within 24 hours.
We keep core records (name, email, transaction history) for 7 years as required by local financial regulations. After that period, your data is permanently deleted from our servers. You can request early deletion if local law permits, though some records may need to stay for compliance.
No. We do not sell your personal information to marketers, data brokers or advertisers. We share only the minimum needed with payment processors like DANA, OVO, GoPay and QRIS to complete your transaction. All third parties sign strict confidentiality agreements.
Your account profile syncs across all devices. Login data, game history and wallet balance update in real time. If we detect login from a new device or location, we may send you a verification code via email or SMS to confirm it's you.
Each withdrawal triggers checks on your account history, payment method, device fingerprint and recent activity patterns. If something looks unusual, our team contacts you via phone or email before releasing funds. Withdrawals via DANA, OVO, GoPay and QRIS typically clear within minutes if verification passes.
Yes. Go to Settings in your account, select Profile Info and edit your email, phone or address. For identity documents or banking details, contact our support team via live chat or email—they'll verify the change and update your file securely.
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